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Customer Service / FAQ

[Returns and Exchanges]

Can you cancel my order?
Yes, we are able to cancel most orders within 24 hours of the order being placed. Please contact us at info@travelbyword.com to see if your order is eligible for cancellation. You may change or cancel your order as long as the order has not been processed and shipped by contacting us at info@travelbyword.com. 

What is your refund policy?
At Travel by Word, we want you to be 100% satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund.

Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

[Ordering]

What methods of payment do you accept?
We accept: Visa, MasterCard, American Express, Discover, PayPal.

What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.

Do you ship internationally?
At this time, we do not offer shipping outside of the U.S. 

Are online transactions secure?
All transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is the product availability?
We stock all of our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day.

Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.

[Shipping & Fulfillment]

What are Travel by Word shipping methods?
We use United States Postal Service and UPS.

How long does it take to receive products?
Orders take between 2-6 business days after shipment via USPS. Everything we sell is always in stock, which is why we can ship most orders within a single business day.

Do you accept rush orders?
We are happy to rush orders at an additional charge of $25 for USPS Express Mail Service.

How much will it cost to ship my order?
Shipping is free on any order $75 and above, unless otherwise advertised. 

Do you ship Internationally?
Unfortunately, at this time we do not ship internationally. 

When can I expect my order to ship?
We process orders within 24 hours of being placed Monday - Friday from 8:30am-4:30pm PST. Orders placed on the weekends will be processed on Monday. All orders are shipped ground via UPS or USPS. 

[Security and Privacy Policy]

What is Travel by Word's privacy policy?
How does Travel by Word use my personal information?
What are cookies & how are they used?
How does Travel by Word collect information?
What is my agreement with Travel by Word when shopping?
The above questions are covered extensively in our privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our privacy policy so that you are always aware of what information we collect and how we use it.

Is your website secure?
Yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.

[Conditions of Use]

What if I find catalog or website errors?
We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

[Special Services and Programs]

Does Travel by Word offer a service to gift wrap items?
Unfortunately we do not offer a gift wrapping service at the present time. But each of our merchandise comes encased in a black box with our logo, as well as a dust bag. You also have the option to include a gift message at checkout. 

Does 
Travel by Word have an online affiliate program?
No, we not have an affiliate program at this time.

Does Travel by Word offer wholesale pricing?
Travel by Word does not offer wholesale pricing on our products.

Does Travel by Word exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to contact us at info@travelbyword.com

Can I advertise on Travel by Word or the Travel by Word blog?
Interested advertisers should contact us at info@travelbyword.com

[About Travel by Word]

Where is Travel by Word located?
Travel by Word is located in Cerritos, California.

Does Travel by Word have customer testimonials?
Hear what our customers have to say about their shopping experiences on our home page.

What is Travel by Word's commitment to customer service?
Travel by Word is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@travelbyword.com.

How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at info@travelbyword.com 

Do you have a brick-and-mortar store?
No, we are an online store only. 

I have a specific question, who do I contact?
To ask anything and get a quick, personal reply, email us at info@travelbyword.com.